What’s
new.

A new look throughout

Every screen in the carer app is redesigned in the aijo Care brand, with larger tap targets and a new tab bar: Home, PWS, Jo, Messages and Staff.

Unlocking, On call and locking

Your location is checked once, when you tap Unlock. If it cannot be confirmed you can override by giving a reason, and managers can see it. Managers can also go On call to see everyone in every property.

Home and rota

Your shift is on the Home card, the rota shows today first, and open shifts can be requested for your manager to approve.

Logs

Logs open on a day, Simple logs give you one free-text box, custom log types take a title, and every box you fill in is saved.

eMAR

Rebuilt around the six rights, with single and batch sign-off, clearer stock counts, and a reason that is always chosen deliberately when a dose is not given.

Ask Jo, and a practice demo

Jo is an in-app guide that can take you to the right screen or show you how. You can also try the app with invented data, and learn with lessons led by Jo.

My HR, locked to you

My HR now sits behind your PIN, checked by aijo, and loads nothing until you have unlocked it.

Flagged logs

Staff can flag a log for management from the app, and incidents flag themselves automatically. Flagged logs now show in care with a flag on them, so nothing waits on someone remembering to mention it.

Resolve a flag and it records who resolved it and when. If it needs another look, reopen it.

Incident review

Every incident now has a review behind it. Rate it red, amber or green. Record whether the debrief happened, what the person you support says about it, the root cause, what has already been done, and which outside teams were told: CQC, safeguarding, the GP, the family.

Comments are timestamped and can’t be edited afterwards. Flag an incident to a named manager with a note explaining why, and it lands on their flags. When a professional asks for it, download the whole review as a PDF.

Referral pipeline

Referrals now have somewhere to live. Track people from referral received, through the physical, costing and funding, the decision, and into onboarding. Add the referrer’s details and any documents at the start.

Every stage is stamped with the time and the person who moved it, so when someone asks how long a referral sat waiting, the answer is on the record. Export it as a PDF, or archive it when it’s done.

Profiles, in order

Service users are listed alphabetically, and you can filter by property.

Quicker logging

Click add log and pick the person from a dropdown, rather than going into their profile first.

rota has moved

rota is no longer part of the main app. It now lives in its own app, and in the staff app. Nothing has been lost in the move, it is the same rota in a place of its own.